FAQ - frequently asked questions
Know the answers to the questions that our clients ask more frequently. Click on the questions :
How I can reserve my car?
How can I reserve my car?
It's very easy. You only have to fill the reservation form or call our Regional Reservations Central for any rental in the Canary Isles in the telephone (+34) 902 107 707.
When doing a reservation with Faycan Rent a Car you are guaranteed a car group; specific models are subject to availability. If you wish, you can see examples of our fleet.
The amount that you will pay when renting your car includes one of the wider coverages in the market. The price includes traffic accident insurance, (C.D.W.), as well as theft and vandalism insurance (T.P.).
Optionally you can add the personal insurance (PAI), for the driver and companions that, for a reasonable price, will cover hospital expenses in case of accident.
They are also included. With Faycan Rent a Car you will not have any unpleasant surprise because of additional charges unknown to you
Yes you can pay your car rental with any of the main credit cards available on the market.
When you make the rental contract we will request from you a valid driver's licence, your passport or personal identification card.
The minimal age to rent is 21 years. Besides you must have held your driver's licence for at least 1 year.
Every rental contract allows to register an additional driver, with the same facilities and insurance coverage that the additional driver. The second driver will also have to possess a valid driver's licence, which will be requested from him/her at the moment of making the rental contract.
Check in our tariffs and reservation page the price for an additional driver contract.
Without any problem. You only have to approach any office of Faycan Rent a Car to extend the contract with the same original contract conditions.
Faycan's Rent a Car - Hertz Canarias fleet passes a comprehensive mechanical and technical quality control before every rental. Besides, our fleet has a very low mean age since it is periodically renewed .
Faycan Rent a Car has a rapid highway assistance service 24 hours a day for any need of our clients. During our opening hours you can contact with us in any of our rental offices, both telephone numbers will be facilitated by our personnel during the opening of your rental contract. Request our attention whenevr you need it, it will be a pleasure to listen to you.
Drive secure with our cars. We offer you the best coverage with the CDW, or protection against collision damages, without deductible. The theft and vandalism coverage , TP, protects you from the theft of the car or some part of it, as well as from any vandalism act that causes damage to the car.
Complete your safety with the P.A.I., optional personal insurance against Accidents, which offers you total assistance in case of suffering bodily injuries in a traffic accident by covering hospital expenses